Return policy:

1 Any merchandise less than 3 months from the date of purchase can be returned.

2.All returns are subject to a 20% restocking fee.

3.A Return Authorization # must be obtained before any returns. Customers may fax or email with their request and must provide a list of item numbers, quantity, and invoice amount. An RA# will be issued to the customer within 48 hours. The RA# must be written on the outside of all boxes on the items that customer is authorized to return; otherwise returns will not be accepted. The return must be received within 12 business days after the RA# has been issued. RA will expire at the end of 12 business days and returns will not be accepted. Only items listed on the RA will be credited; all other additional items will be discarded

4. All returns must include a copy of the original invoice indicating the items returned and reason(s) for the return.

5. Freight cost for all returns is the responsibility of the customer. AZ ACE GS USA LLC will not be liable for inbound freight. Freight damages must be reported within 2 business days. Please have the damaged product in its original box sealed and ready for pickup by the carrier. Upon carrier inspection, AZ ACE GS USA LLC will issue a replacement or credit.

6. Defective merchandise returns must follow the same RA# procedure listed above. Upon receipt and inspection of defective merchandise, the dealer will receive either an identical replacement or credit to their account only if there is a manufacturer’s defect.

7. All defective items returned without original packaging must include all accessories and parts to be accepted for credit. Defective merchandise that is misused will be discarded and no credit will be issued.

8. Credit for approved returned merchandise will be posted to the customers account within 20 business days from the day we receive and inspect the merchandise. No checks will be issued to the customer.

9. Shortages must be reported within 3 business days of receiving the order, otherwise the order will be considered complete. If AZ ACE GS USA LLC inspection confirms there is a shortage, a credit or replacement will be issued otherwise questionable shortage claims will not be honored.

10. LTL shortages must be noted on the Bill of Lading, if the shortage is not noted AZ ACE GS USA LLC will not be able to honor the claim.

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